Web Hosting 

Terms of Service

808 Total Hosting provides web hosting and email services. 808 Total Hosting reserves the right to suspend or cancel any client's access to any portion or all of 808 Total Hosting services, when 808 Total Hosting deems that the account has been used inappropriately. 808 Total Hosting reserves the right to refuse service and/or access to its servers to anyone. 808 Total Hosting prohibits sites engaged in: Illegal activities including but not limited to storing and/or distributing illegal copies of copyrighted software, warez sites, violations of copyrights and trademarks, violations of U.S. laws, selling and/or distributing illegal contraband. Internet abuse including but not limited to spamming - mass unsolicited Emailing, distribution of mass emailing programs, cross-posting messages to large number of usenet groups, posting obscene or inflammatory messages, threatening other Internet users, mail bombing Internet users, running packet sniffers or port scanners, and spamming our support staff. Spammers are held responsible for a 500 dollar clean up fee. Systems abuse including but not limited to use of excessive CPU resources, use of excessive disk space, use of excessive email storage space, hacking our systems, installing continuously running programs, such as IRC bots, and reselling CGI scripts. Data Transfer If any users go over the allotted bandwidth amount the user will asses a fee of $2.00 per gigabyte. Adult content The determination of what is "adult content" and prohibited shall be solely made by 808 Total Hosting. Should a policy violation occur, 808 Total Hosting reserves the right to terminate the account without notice and without any refunds. The policy violating client will be held responsible for any damages to 808 Total Hosting's system, servers, connectivity, reputation, business, service, network, operations, or equipment. The policy violator may be charged a $500 clean up fee. Web Site Content The client is responsible for keeping a copy of their most current web site files as backup on a remote system (not on 808 Total Hosting servers). 808 Total Hosting is not responsible for any lost files, information, or data. Should any data need to be recovered from 808 Total Hosting's backup tapes, there will be a charge of $100. 808 Total Hosting does not guarantee to possess the most current copy of a client's website. System Updates The client understands that system updates occur in real-time and as queued batch processes. For example, account passwords are currently updated as queued batch processes, therefore the update does not occur in the system instantaneously. 808 Total Hosting reserves the right to modify the processing times at any time without notice. If a client or 808 Total Hosting support personnel (when authorized by client) makes any modifications to a hosting account, the client is responsible to make sure these updates have occured in our system. Support Free customer support is provided via email through the client's control panel contact forms. Technical support emails will be answered within 24 hours. Billing inquiries will be answered within one business day. Client agrees not to spam support. 808 Total Hosting does not provide web site design, custom programming and scripting, or web site consulting services. Payment Policy All services are on a monthly prepayment basis. 808 Total Hosting only accepts credit card payments. Service is activated only after receipt of payment. Credit card payment is authorized and assessed in real time. Once an order is successfully submitted, the client is subject to 808 Total Hosting's refund policy. The one time setup is non-refundable. The first month is free. All monetary transactions will occur in $US dollars. No bills or invoices will be sent by postal mail or fax. After the initial free month of web hosting, prepayment is due each anniversary quarter (3 months) for clients who choose quarterly prepayment or year (12 months) for client who choose annual prepayment following the date the account's first free month ends. (If the account was established at the end of the month - the anniversary dates may be adjusted.) All InterNIC fees are separate from 808 Total Hosting costs and the client is responsible for timely payments to InterNIC for domain ownership. 808 Total Hosting reserves the right to change pricing schedule at any time. Additional Features Additional features can be added at any time. When a feature is added, the client is assessed charges for the month and every upcoming month until the end of their billing cycle. Feature prices are not prorated. Renewal Notification and Billing Schedule Renewal notification is emailed to the billing contact seventeen (17) days prior to the end of the billing cycle. Clients on quarterly prepayment may queue themselves for annual prepayment at least 10 days prior to the end of their current billing cycle. If the client does not queue themselves for annual prepayment, the account will automatically be assessed quarterly prepayment. Clients on annual prepayment must renew for annual prepayment at least 10 days prior to the end of their billing cycle. If the client does not renew for annual prepayment, the account will automatically revert to quarterly prepayment. Credit Card Failures In the event of any credit card failure, a notice will be sent to the billing contact via email. An attempt will be made to charge the credit card everyday until a successful charge or the end of the billing cycle. If the credit card is charged successfully, a notification of 'successful charge' will be sent to the billing contact via email. If the credit card continues to fail and the billing cycle ends, the account will be cancelled. Returned Checks Non-sufficient fund checks will result in a cancellation of the account and the client is assessed a 20 dollar processing fee. Account Reactivation If an account was cancelled due to client request or billing issues and the client desires to reactivate the account, a non-refundable reactivation fee of $19.95 will be required prior to account reactivation. Accounts are reactivated after all outstanding charges are paid, including outstanding hosting charges and NSF check processing fees (if applicable). If an account was cancelled due to policy violation, 808 Total Hosting will not reactivate the account. Refund Policy For new accounts, the set up fee charges are non-refundable. If 808 Total Hosting terminates an account due to policy violations, there will be no refund. The fees for additional features are non-refundable. Cancellation 808 Total Hosting reserves the right to terminate service at any time. If an account is terminated for a policy violation there will be no refund. The policy violator may be assessed a 500 dollar clean up fee. 808 Total Hosting reserves the right to delete the policy violating web site content without notice. Customers can cancel service at any time. Account cancellations are not accepted via email. All account cancellations are to be requested through the client's control panel contact forms. If the client requests cancellation, their account will be terminated at a specified date or immediately. If the client specifies immeditate account termination, 808 Total Hosting reserves the right to delete the web site contents without notice. Indemnification Client agrees to defend, indemnify and hold harmless 808 Total Hosting against any liabilities arising out of defective products sold to customers from 808 Total Hosting servers, personal injury or property damage caused by products or services sold or distributed from 808 Total Hosting servers, any material that infringes or allegedly infringes on the rights of a third party available from 808 Total Hosting servers, and any material that libels or allegedly libels a third party available from 808 Total Hosting servers. Disclaimer 808 Total Hosting is not responsible for any damages to any client's business. 808 Total Hosting makes no warranties or guarantees of any kind, expressed or implied for services that we provide. Use of 808 Total Hosting's web hosting and email service is at the client's sole risk. 808 Total Hosting's services are provided on an "as is, as available" basis. 808 Total Hosting does not guarantee that our services will be uninterrupted or error free. 808 Total Hosting will provide every effort in good faith to ensure that its services are available to as many Internet users as possible with minimal service interruptions. In no circumstance will 808 Total Hosting be liable for any claims resulting from the use or inability to use 808 Total Hosting's services - including, but not limited to, service interruptions, client errors, Internet connectivity problems, miscommunications, unauthorized access to 808 Total Hosting servers, InterNIC problems, DNS caching, Internet bandwidth congestion, power failures, vandalism, and natural disasters. 808 Total Hosting reserves the right to revise our policies at any time.